Quality Assurance
Acute Healthcare is committed to quality assurance through the implementation of processes:
- Audit arrangements
- Patient Satisfaction
- Outcomes
- Processes for reviewing the service with stakeholders and contractors
Audit arrangements: These cover all clinical and management processes, to ensure quality, appropriate service provision, and safe service delivery. Audits range from clinical risks, information management, and customer satisfaction in relation to stakeholders, contractors and patients.
Patient Satisfaction: Acute Healthcare strives on its high levels of patient satisfaction. We engage with our patients through newsletters, patient surveys and have a dedicated patient and public involvement forum.
We also ensure there is patient and public representation on specific service improvement steering groups, to ensure services are developed that are responsive to the needs of our patients, whereby they are patient centred at all times.
Outcomes: Acute Healthcare is committed to providing services which encompass the best clinical health outcomes for our patients. In such, that we ensure all services and clinical care is in line with evidence based best practice.
We also develop and modernise services to meet the changing health needs of patients, ensuring the best healthcare at all times. Adapting to keep up with advances in health care, medicine, technologies, and patient expectations.
Processes for reviewing the service with stakeholders and contractors: Acute Healthcare is committed to working in collaboration with all stakeholders and contractors, to work to agreed standards within and outside of the NHS.
We recognise the importance of clear and concise communication, with clear agreed review milestones within all project and service implementation.
The review process is used as an opportunity to discuss progress against agreed action plans and to measure compliance against contract monitoring arrangements. The review process is also used to celebrate and share successes.
We believe the above is integral to effective service developments, and to make necessary changes as soon as potential delays have been identified.