Privacy Policy


Acute Healthcare Ltd (“we”, “our”, “us”) only use your information in the ways that you want us to. This privacy statement explains what information we collect on both online ( and in clinic, and how we use that information now and in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this privacy statement please contact us at

By registering/subscribing with us, Acute Healthcare Ltd, you will receive update newsletters, medical news, health reminders and special event invitations. We will only ever send you marketing messages that we feel would be of interest to you, if you have chosen to register your details with us. If you decide that you no longer want to receive our emails you can unsubscribe at any time by logging into your account and updating your preferences, or by clicking the unsubscribe link within an acute healthcare email.

We will never sell your details to an unconnected third party for marketing purposes.


We do not store any financial details nor do we share customer details with any 3rd parties.

We agree to at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.


When you attend the clinic or register your details online, we collect certain information which is required to allow us to process your medical concerns. This includes your personal details, such as address, date of birth, and certain medical details given by you.

We will use this information to process your medical concerns. We may at times ask for other details, which may be relevant and needed for your enquiry. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, sms, mms and telephone.

On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.

We will keep your information for as long as is reasonably necessary for these purposes.


In order to deal with your medical concerns safely, we may have to pass your information to some of our service providers. This includes other clinical staff such as consultants, investigation clinic specialists to arrange your investigations.  Only relevant medical details are pasted on that will enable your medical concerns and welfare to be cared for safely and in a lawful manner.  This will be done with your consent at all times.

We may on occasion notify you by email about changes to our terms and conditions, or other important changes to our website or our service.

We will not pass your information to any third parties outside of Acute Healthcare Ltd, except where required to do so as a part of your medical care with your consent at all times.


We want to make sure that the information we hold about you is correct and up to date at all times. You can amend or update your information in by emailing us at

Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to or by writing to us at:

Acute Healthcare Ltd, 9 Harley Street, London, W1G 9QY


This privacy statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.


By visiting you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.