Privacy Policy


Acute Healthcare Ltd (“we”, “our”, “us”) only use your information in the ways that you want us to.  We use your personal data to provide medical services to you. We have described how we collect, store and use your data in this Privacy Policy. We take seriously our responsibilities to look after your data and we are committed to protecting your privacy. There are steps you can take to control what we do with your data and we have explained those steps in this Privacy Policy.

When we talk about data and personal data in this Privacy Policy, we mean personal data which identify you or which could be used to identify you such as your name and contact details, your date of birth, your address. It may also include information about how you use our websites and mobile applications.

By registering/subscribing with us, Acute Healthcare Ltd, you will receive update newsletters, medical news, health reminders and special event invitations. We will only ever send you messages that we feel would be of interest to you, if you have chosen to register your details with us. If you decide that you no longer want to receive our emails you can unsubscribe at any time by by clicking the unsubscribe link within an acute healthcare email.

We will never pass your details to an unconnected third party for marketing purposes.


We do not store any financial details nor do we share customer details with any 3rd parties.

We agree to at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

Acute Healthcare Limited is responsible for processing your data. Our registered address is 416 Green Ln, Ilford IG3 9JX. We are registered as a company in England and Wales under company number 06419245. We are the data controller of the data which we collect from you, and as such we control the ways your personal data are collected and the purposes for which your personal data are used.


When you attend the clinic or register your details online, we collect certain information which is required to allow us to process your medical concerns. This includes your personal details, such as address, date of birth, and certain medical details given by you.

We will use this information to process your medical concerns. We may at times ask for other details, which may be relevant and needed for your enquiry. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, sms, mms and telephone.

On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.

We will keep your information for as long as is reasonably necessary for these purposes.

We can only use your personal data if we have a proper reason for doing so. According to the law, we can only use your data for one or more of these reasons:

  • To fulfil a contract we have with you, or
  • If we have a legal duty to use your data for a particular reason, or
  • When you consent to it, or
  • When it is in our legitimate interests.

Legitimate interests are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you.



Depending on how you use our services and our websites, we might collect the following kinds of information about you:

Your name and contact details

(email address, telephone number, address)

When you create an account with us

When you book an appointment with us

When you need a medical professional to make contact with you

When you fill in forms on our website

Information about your medical concerns When you make contact in relation  to the medical concerns that you have
Information about other services you may need from us When you need investigations such as blood testing or scanning
Information about other specialists that you have seen and have allowed us to view correspondence for When you have been referred to other specialists from us for your medical illness and to help formulate management plans
Information about your family members Any relevant family history of disease or illness that maybe important for your medical care
More sensitive information about you and about your health

(see information below about ‘Sensitive personal data’)

When you explain your medical concerns and when investigations and management and treatment plans are made
Communication we have with you

(emails, letters, telephone calls, messages to our online chat service, feedback)

When you get in touch with us

When you respond to our requests for feedback


Sensitive personal data

Certain kinds of personal data, such as data about your racial or ethnic origin, your physical or mental health, your religious beliefs or alleged commission or conviction of criminal offences, are special categories of personal data which by law require additional protection.

By providing any sensitive personal data, you explicitly agree that we may collect it and use it to provide services to you in relation to your medical health and concerns expressed by you.



We may send you marketing communications by email if you have indicated that you are happy to receive such emails. Our marketing communications include information about our new and existing services, information about health news.

You can update your preferences at any time. You can also opt out of receiving marketing emails by clicking on the unsubscribe link which we include in all our marketing emails.

Please note that if you tell us that you do not wish to receive marketing emails, you will still receive service emails which are necessary for example to confirm your appointments or to update you on the status of your investigations or referrals to specialists.

Please note that if you ask us to stop sending marketing emails, we will keep a note of your personal information and your request so that we can make sure you are excluded from the emails when they are sent out.









We keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests or so that we can comply with the law.

We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either delete it securely or in some cases anonymise it.

It is recommended to never delete electronic medical records.  If paper records need to be destroyed, they can be done if the patient has been deregistered for 5 years and he destruction of medical records is done under appropriate pathways using confidential methods.



We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.

We use technical measures such as encryption and password protection to protect your data and the systems they are held in. We also use operational measures to protect the data, for example by limiting the number of people who have access.  Only medical staff directly related to your care will have access to your sensitive data.

We keep these security measures under review and refer to industry security standards to keep up to date with current best practice.




In order to deal with your medical concerns safely, we may have to pass your information to some of our service providers. This includes other clinical staff such as consultants, investigation clinic specialists to arrange your investigations.  Only relevant medical details are pasted on that will enable your medical concerns and welfare to be cared for safely and in a lawful manner.  This will be done with your consent at all times.

We will not pass your information to any third parties outside of Acute Healthcare Ltd, except where required to do so as a part of your medical care with your consent at all times.

Your data is not sent outside of the European Economic Area (‘EEA’)



We want to make sure that the information we hold about you is correct and up to date at all times. You can amend or update your information in by emailing us at

Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to or by writing to us at:

Acute Healthcare Ltd, 9 Harley Street, London, W1G 9QY

You are entitled to see copies of all personal data held by us..

When you get in touch, we will come back to you as soon as possible and where possible within one month. If your request is more complicated, it may take a little longer to come back to you but we will come back to you within two months of your request. There is no charge for most requests, but if you ask us to provide a significant about of data for example we may ask you to pay a reasonable admin fee. We may also ask you to verify your identity before we provide any information to you.



This privacy statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.


By visiting you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.